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I just finished my presentation at Emergence 2009, a really interesting and engaging e-Tourism event in Limassol / Cyprus. I spoke on the topic of how the tourism and travel industry is changing because of the Internet and the new habits of those hyper-connected 'people formerly known as users'. From the program:
The participative Economy by Gerd Leonhard Adopting customer-centricity and connecting through experience - access, usage, sharing - an inevitable future scenario for differentiation and competitiveness.Gerd is an expert on the drastic changes that are impacting content, media and communication companies as a consequence of the rapid deployment of new, disruptive technologies, and of convergence.
Here is the PDF (15MB) - hopefully we will have a video soon, as well. Slideshare to follow as soon as bandwidth (not so hot, here) allows!
Download Culture and Economy of Participation Gerd Leonhard Cyprus Emergence2009
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