I made a very short video on the same topic last week (90 secs) and a lot of people have pinged me to make a longer version - so here it is, in 2 parts (thanks to Youtube's really annoying 10 minute limit).
Keynote Speaker, Think-Tank Leader, Futurist, Author & Strategist, Idea Curator, some say Iconoclast | Heretic, CEO TheFuturesAgency, Visiting Prof FDC Brazil, Green Futurist
Great presentation, Gerd! The voiceover really brings the points in the slideshow home. I love your assertion that a free (as in liberated, not as in not paid) customer is your best customer. I think this will be especially true as we go forward. To paraphrase Sting, if you love your customers, set them free!
Posted by: Greg Nisbet | November 20, 2009 at 04:16 PM
Thanks!!!
Posted by: Gerd Leonhard | November 20, 2009 at 04:20 PM