Efficiency shouldn't come at the expense of humanity

"So by all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn't come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It's harder (and more important) to be kind than clever"

Bill Taylor writes this at Harvard Business Review, and it really resonated with me. Technology tends to make us more efficient - but are we more human or less, when technology is exponentially improving?